I am getting a message that says "This file may contain newer information than this
viewer can support ..." What should I do?
viewer can support ..." What should I do?
This message is usually seen if you are running older Adobe Acrobat (or Reader) Versions 5, 6 or 7 on your computer.
Some of the AD Toolbox program information files will not open in Adobe Version 5.
Adobe Versions 6 and 7 will "almost" work, as they do open all AD Toolbox information files,
but as of April 2012 the Go Back Navigation Button will no longer work in older versions of Adobe.
This is because when we added Go Back Button support for newer Versions (8, 9, and (X) 10) of Adobe,
versions 6 and 7 could no longer be supported.
Effective April 2012 we have begun to recommend upgrading to Adobe Reader Version 9.3 specifically.
Adobe Reader Version 9.3 is available on any AD Toolbox disc in the 14 Support Center Folder.
Newer versions of Adobe like (X) 10 will also work but in some cases navigation like the Alt Left Arrow will be restricted.
If you need additional assistance or have any further questions, make sure to visit our Tutorials and Toolbox Tips pages or give us a call at 803-696-1041.
Some of the AD Toolbox program information files will not open in Adobe Version 5.
Adobe Versions 6 and 7 will "almost" work, as they do open all AD Toolbox information files,
but as of April 2012 the Go Back Navigation Button will no longer work in older versions of Adobe.
This is because when we added Go Back Button support for newer Versions (8, 9, and (X) 10) of Adobe,
versions 6 and 7 could no longer be supported.
Effective April 2012 we have begun to recommend upgrading to Adobe Reader Version 9.3 specifically.
Adobe Reader Version 9.3 is available on any AD Toolbox disc in the 14 Support Center Folder.
Newer versions of Adobe like (X) 10 will also work but in some cases navigation like the Alt Left Arrow will be restricted.
If you need additional assistance or have any further questions, make sure to visit our Tutorials and Toolbox Tips pages or give us a call at 803-696-1041.
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